Inkwell


Shipping & Returns


Shipping Information

GENERAL SHIPPING TERMS

Currently we aim to dispatch orders within 5 working days. Delivery time after that varies with your chosen method of shipping.
All prices are based on current Deutsche Post guidelines. Charges are calculated automatically when you check out. If you have any questions about shipping then please ask and we can help.

GERMANY SHIPPING
Deutsche Post / DHL evaluate shipping price on size & weight. Occasionally some items will travel without tracking. This flexibility allows us to keep postage prices as low as possible without actually affecting the speed with which you receive them.
It is standard practice for all orders of books to travel with tracking due to a special tarif.

EUROPE SHIPPING
Europe Airmail: Cost effective with a delivery time of approx. 5-7 working days.

WORLDWIDE SHIPPING
World Airmail: Cost effective with a delivery time of approx. 10-12 working days.
World Airmail Special: Updgrade to this service at an additional cost. You will get a tracking number and delivery time will be approx. 7 working days, depending on customs clearance.

Returns Policy

RETURNS POLICY

We do hope that you are very happy with what you receive. If you are not then please get in touch. You must return the order to us, in its original condition, within 28 days in order to get an exchange or refund.

Any returned items will be refunded immediately minus the cost of the initial postage fee. Any faulty items must be returned to us before a replacement or refund is provided. We will only replace with the same item.

If you do send items back then please use a secure postage method, so that you can trace where the package is. The item is your responsibility until we receive it.

VINTAGE ITEMS RETURNS POLICY

We do our best to select things which are of a high standard and then photograph them as accurately as possible. Mail us if you have questions about a particular item.

Vintage electrical items are sold in full working order. Our electrical goods are all PAT tested for safety.